At Lingerie Shop, we want you to feel completely satisfied with your intimate apparel purchase. If for any reason you need to return or exchange an item, our discreet and hassle-free policy ensures your experience remains as luxurious as our lingerie collections.

Key Information

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags and packaging
  • Refund Method: Original payment method (processed within 5-7 business days)
  • Return Shipping: Customer responsibility (we recommend insured tracking)
  • Exchanges: Subject to availability (see process below)

Non-Returnable Items

To maintain hygiene standards and quality assurance, the following items cannot be returned or exchanged:

  • Crotchless lingerie (for obvious hygiene reasons)
  • Final sale/Discount items (as marked on product pages)

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Within 15 days of receiving your order, please email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange
Subject: Return/Exchange Request – Order #[Your Order Number] Dear Lingerie Shop Team, I would like to request a [return/exchange] for my recent order #[Order Number]. Item(s) for return/exchange: – [Product Name] in [Size/Color] – [Product Name] in [Size/Color] Reason: [Please specify] I understand the item(s) will be inspected upon arrival and must meet your return conditions. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address]

Step 2: Receive Authorization

Our team will respond within 24 hours with:

  • Return authorization number (RMA)
  • Return shipping address (our San Francisco boutique)
  • For exchanges: availability confirmation and size/color options

Step 3: Ship Your Return

Package your items securely (original packaging preferred) and include:

  • Completed return form (will be emailed to you)
  • Copy of your order confirmation

Note: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Step 4: Processing

Once received at our boutique:

  • Returns typically process within 3-5 business days
  • Exchanges ship within 1-2 business days after processing
  • You’ll receive email confirmation at each stage

Refund Details

Approved refunds will be issued to your original payment method:

  • Credit Cards: 5-7 business days (depending on your bank)
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Options

For size or color exchanges:

  • We’ll ship your new item once the return is received and approved
  • Price differences will be charged/refunded as needed
  • Free return shipping for exchanges (US customers only)

International Returns

Customers outside the U.S.:

  • You are responsible for return shipping costs and any customs fees
  • Refunds will exclude original shipping charges
  • Processing may take additional 2-3 business days

Damaged or Incorrect Items

If you receive:

  • A damaged item
  • Wrong product or color

Please contact us immediately at [email protected] with photos of the issue. We’ll arrange prepaid return shipping and expedite your replacement.

For any questions about our returns policy, our San Francisco-based customer care team is available 24/7 at [email protected].