Welcome to Lingerie Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium lingerie collections, shipping policies, and more. If you don’t find what you’re looking for, our San Francisco-based customer care team is always happy to help at [email protected].
Product Questions
1. What types of lingerie do you offer?
Our luxurious collections include babydolls, bodystockings, bustiers, corsets, bridal lingerie, and our exclusive Playboy x Yandy collaboration. We specialize in sensual, confidence-boosting pieces from romantic chemises to playful crotchless designs.
2. Are your products true to size?
Each product page includes detailed sizing charts. Our premium lingerie is designed to fit beautifully, but we recommend checking measurements carefully. If between sizes, consider sizing up for comfort.
3. Do you offer plus sizes?
Yes! Many of our collections include extended sizes to ensure every woman can find her perfect fit. Look for the “Plus Size” filter when browsing.
Shipping & Delivery
4. Where do you ship?
We ship worldwide with discretion, except to some remote areas and parts of Asia. All packages arrive in plain, unmarked packaging to respect your privacy.
5. What are my shipping options?
- Standard Shipping ($12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 days
- Free Shipping: For orders over $50 via EMS (15-25 day delivery)
6. How can I track my order?
You’ll receive tracking information once your carefully hand-checked order ships from our San Francisco studio. Follow its journey right to your boudoir!
Returns & Exchanges
7. What’s your return policy?
We offer 15-day returns from delivery date. Items must be unworn with tags attached. Contact us at [email protected] to initiate your return.
8. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable method.
Payment & Security
9. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout.
10. Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. Your financial data is never stored on our servers.
Customer Care
11. How can I contact customer service?
Our San Francisco-based team is available at [email protected]. We typically respond within 24 hours to ensure your lingerie experience is perfect.
12. Do you offer gift wrapping?
All orders arrive in discreet packaging, but we don’t currently offer gift wrapping services to maintain privacy standards.
Still have questions? Let us help you find the perfect lingerie to celebrate your confidence. Email us at [email protected] or shop our collections now!